motherhood + parenting - newsworthy

Corporate ploy or legitimate recall?

By now I am sure many of you have run to your medicine cabinets and pulled out all the Tylenol, Benadryl, Motrin, and Zyrtec in sight to see if it is indeed part of the recent massive recall issued by McNeil Consumer Healthcare.

Imagine my disgust when I discovered that we had bottles from nearly every single category they recalled — and that just days before I had administered Tylenol to my oldest son for a fever.  And, in the weeks prior to this recall, both of my older kids had been taking Zyrtec for their bad allergy symptoms.

So what I am most irritated about is how does a company manage to screw up "quality control" for so many medications?  It really makes me wonder — is it a matter of quality control or simply another sly way to make a buck?  All of these medicines combined easily have a retail value of at least $30 or so. 

Which leads me to my point in posting this.  How come McNeil provides NO recourse for families (and not to mention its customers) to replace these everyday medications?  Oh, wait, I know why.  Because now that they've gotten you to get rid of your stash, you can now head down to your local pharmacy and drop another $30 of "safe" medicine to replace what you just threw out!

Is anyone else annoyed at the fact that all you're encouraged to do is simply dispose of the recalled medicine, yet aren't given an option to have it replaced for free or at some sort of discount?   

UPDATE: Thanks to Jackie, a blog commenter for letting us know you CAN indeed get at least a partial refund or product replacement by filling out this form.  It seems to be buried in the company's website though.  I think they should've been more obvious about it!

3 Comments on “Corporate ploy or legitimate recall?

  1. I checked, but have no name brand meds in my cabinet. The generics are so much less expensive and work as well. Yes, I find it a little disgusting that we’re supposed to go out and replace their defective product at our dime.

  2. they are giving the option of a refund or coupons to buy a new bottle once they bring it back to the stores. I have 12 bottles. I opted for half coupons half refund. Go to the McNeil website and there is an 888 # or a form you can fill out.

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